Guiding Your NDIS Journey Every Step

Looking for NDIS disability services in your area?

Guiding Your NDIS Journey Every Step

Looking for NDIS disability services in your area?

Home care

Home care provides personalized support.

Caring staff

Our expert team give top-notch support.

24/7 support

We offer round-the-clock support.

Overview

General summary

Our team includes a mix of skilled professionals, including support workers, coordinators and care managers, all of whom are experienced in working with various disabilities and are dedicated to making a meaningful impact in the lives of the people we serve.

We pride ourselves on working closely with our participants and their families to ensure we provide the right services at the right time, helping individuals achieve their personal goals and integrate into the community as independently as possible.

our main services

how can we help you

Assistance with daily activities

Helping you with personal care, household tasks, and daily routines

Community participation

Encouraging active engagement in the community through social, educational, and recreational activities

Support coordination

Guiding you to access and manage services that best meet your needs

Hospital Discharge & post hospital care

Transitioning you safely from hospital to home with the right care and support in place

Household Tasks

Assistance for participants to live independently in the community while receiving the support they need

24 hrs complex support

Providing specialized care for individuals with high and complex needs around the clock

our process

Get started in just 3 steps

01

Make an enquiry

Feel free to reach out and make an enquiry. We're here to assist you.

02

Share your preferences and goals

Tell us what you want to achieve and how we can tailor our support to meet your needs.

03

Start exceptional care

Start your journey with us, where we prioritize your exceptional care.

client's feedbacks

Why our participants love us

"As a mum, it’s reassuring to know my son’s care is in capable hands. Caregenics has made the NDIS services convenient and stress-free, with a responsive team committed to his well-being every step of the way."

"I cannot thank Caregenics enough. The support workers are fantastic, they are understanding, patient, and always go the extra mile. Their dedication to ensuring I receive the right care has helped me regain my independence."

"I’ve been with Caregenics for over two years, and they’ve provided exceptional service. The team is professional, compassionate, and responsive. They’ve helped me with my mental health and offered ongoing support. Highly recommended to anyone seeking NDIS services."

"Caregenics has been amazing in providing a safe, supportive environment for my brother. The staff are caring, attentive, and always available, helping him live independently in his SIL home. I’m grateful for their excellent care and support."

"Balancing work and my brother’s care was challenging, but Caregenics has been a lifesaver. Their support worker helps with his daily routine, boosts his confidence, and ensures he receives supportive care when I’m unavailable."

Sophie

Tom

Rachel

Ali

Lily

Connect with us

We’d love to hear from you!

Whether you’re a participant, family member, or professional looking for trusted disability support, our team at Caregenics is here for you. Reach out today and start your journey towards better care and greater independence.

faq

frequently asked questions

  • Q. Who is eligible for the NDIS?

    To be eligible for the NDIS, you must meet the following criteria:

    • Be under 65 years of age.
    • Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.
    • Have a permanent and significant disability that impacts your ability to participate in daily activities.

    For more details and to confirm your eligibility, visit the NDIS website:

    NDIS Eligibility

  • Q. How do I apply for NDIS funding?

    To apply for NDIS funding, you can:

    • Visit the NDIS website and complete the online application: NDIS Application
    • Call the NDIS on 1800 800 110 and ask for an access request form.
    • Speak with a local area coordinator (LAC) for assistance with your application.

    After submitting your application, you will need to undergo an assessment to determine your eligibility and support needs.

  • Q. What are the differences between the NDIS plan management options?
    • Self-managed: You manage your NDIS funds, paying providers directly, offering more flexibility and control over your plan.
    • Plan-managed: A third-party plan manager oversees your NDIS funds and pays providers, while you maintain control over service choices.
    • NDIA-managed: The NDIS manages your funds and you are required to use registered NDIS providers.

    To learn more about which option best suits your needs, visit the NDIS website:
    NDIS Funding Management Options

  • Q. What supports are covered by the NDIS?

    The NDIS funds a variety of supports, including:

    • Assistance with daily living
    • Therapeutic services
    • Assistive technology & equipement
    • Support coordination & recovery coaching
    • Employment support
    • Accommodation (Respite, STA, MTA, SIL & SDA)
    • Community participation and social activities

    The specific supports available to you will depend on your individual needs and be outlined in your NDIS plan. For more information on funded and non-funded supports, visit the NDIS website:
    NDIS Funded Supports

  • Q. What if my NDIS plan is not meeting my needs?

    If your NDIS plan is not meeting your needs, you can request a plan review. During the review, the planner will assess your supports to ensure they align with your current goals and needs, based on the provided evidence. We are here to assist you throughout this process.

    For more information, visit the NDIS website:
    Changing Your Plan

  • Q. How often can I review my NDIS plan?

    NDIS plans are generally reviewed annually. However, you can request a review at any time if your circumstances change. If you need to adjust your goals or funding, contact the NDIS to request a plan review.

  • Q. How do I make a complaint about an NDIS provider?

    If you have a concern or complaint about an NDIS provider, it’s recommended to first address the issue directly with the provider. If the matter remains unresolved, you can file a complaint with the NDIS Quality and Safeguards Commission, which ensures providers meet required standards.

    For more information, visit the NDIS Commission website:
    Make a Complaint